Privacy Policy

Last updated: October 2026

This policy explains how Hart & Stone (a trading name of B&H Land and Commercial Ltd) collects, uses and protects your personal information when you use our website, contact us, or use our website chat assistant. We are the “data controller” for the information you give us.

What we collect

When you contact us through a form, our chat assistant, by phone or email, we may collect your name, contact details (phone and/or email), the address or postcode of a property, and the details of your enquiry — for example whether you’d like a valuation or a viewing, and any times that suit you. If you use the chat assistant, a short record of that conversation is kept so we can respond properly.

Why we use it (lawful basis)

We use your information to respond to your enquiry, arrange valuations and viewings, and provide our estate agency services. Our lawful bases are your consent (which you give when you ask us to contact you), and our legitimate interests in responding to enquiries and running our business. Where we are instructed to act for you, we also process information to perform that contract and to meet our legal obligations (such as anti-money-laundering checks).

Our website chat assistant

Our chat assistant is powered by AI. To generate replies, the messages in your conversation are processed by our technology provider (Anthropic) on our behalf. They do not use your conversation to train their models. Please don’t share sensitive personal information in the chat — just enough for us to help and get back to you.

Who we share it with

We don’t sell your data. We share it only with service providers who help us run our business (for example our website, database and AI providers), and with others where needed to provide our services or where the law requires it.

How long we keep it

We keep enquiry information for as long as needed to deal with your enquiry and for a reasonable period afterwards, and longer where we have a legal obligation to retain records.

Your rights

You have the right to access the personal data we hold about you, to ask us to correct or delete it, and to object to or restrict certain processing. To exercise any of these, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Contact us

Hart & Stone
Phone: 01268 956726
Email: sales@hartandstone.co.uk

This is a general template to get you started and covers the website and chat assistant. Please review the details (company address, retention periods, any other data you collect) and, if you’d like, have it checked by a solicitor before relying on it.